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Be a part of the company that’s transforming the way merchants do business

We’re a team of inspired problem solvers building powerful, intuitive point-of-sale tools for small and medium businesses. Hardware that’s stylish and functional. Software that scales to any business. We’ve sold over one million Clover devices to restaurants and shops all over the world—and probably in your own neighborhood.

Important Information on Clover’s COVID-19 Vaccination Policy

In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

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Lead User Experience Researcher

Job ID R-10269819 Date posted 05/18/2022

About Clover:


Be a part of the company that’s transforming the way merchants do business.
We’re a team of inspired problem solvers building powerful, intuitive point-of-sale tools for small and medium businesses. Hardware that’s stylish and functional. Software that scales to any business. We’ve sold over one million Clover devices to restaurants and shops all over the world—and probably in your own neighborhood.
About Clover UXR:


Clover UXR (User Experience Research) is committed to understanding and championing the best possible Clover experience for Clover merchants and their customers.

Clover UXR recognizes that the owners, employees and customers of small businesses are a diverse group of people in diverse communities across the U.S. and we are committed to conducting research in a way that recognizes that racial, gender, regional, linguistic, cultural and socio-economic diversity.


What we’re looking for:

The scenario: It’s Saturday morning and you’ve stopped at a cafe for coffee. You notice that they're using your product, then 1) you can't help yourself from asking the cashier, "How is this product working for you?" and 2) you can’t wait to share what you learned with the product team.

Does this sound like you? If so, come join Clover to help grow our capacity to incorporate research-based insight and empathy into the product development process for our point of sale (POS), payment, and business tools for small business merchants (SMBs.)

You will work closely with our UXR (User Experience Research) lead to grow the UXR practice within the Clover design team, which includes product and content design.


Projects span the entire Clover ecosystem: Android apps, web-based tools, POS/payments hardware, and the Android developer platform.

Responsibilities:

Partner with product and design leadership to identify strategic research question(s)
Design and execute effective studies with the right balance of methodology (generative, evaluative, and iterative,) participant profile, and recruiting strategy
Generate insights and actionable recommendations and communicate those effectively
Engage the product and development team throughout the research process

In addition, a great candidate will:

Think strategically about questions and approaches to learning about the SMB user experience
Have experience with open-ended discovery research; be comfortable with ambiguity
Be familiar with quantitative research methodologies and have experience with mixed-method studies
Act practically and pay attention to the details of our product and the user experience
Contribute to improving systems and processes to support user-centered design at Clover
Learn our products well enough to demo them

Requirements:

8+ years experience in a designated research role
Bachelor’s degree in an applicable discipline, or equivalent experience.
Expert proficiency in whatever tools you use to get the job done.
Experience with android app products, POS and payments, SMB products/services and  working in a small business environment (yes, your high school fast food experience counts!) all pluses.

In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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