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We’re a team of inspired problem solvers building powerful, intuitive point-of-sale tools for small and medium businesses. Hardware that’s stylish and functional. Software that scales to any business. We’ve sold over one million Clover devices to restaurants and shops all over the world—and probably in your own neighborhood.

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In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

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Developer Relations Sr Technical Writer II

Job ID R-10239280 Date posted 12/01/2021

Developer Relations Sr Technical Writer
At Clover Network, Inc.

Clover’s Mission
Clover gives merchants the power to be successful and efficient in growing their business. Through our growing family of apps and services, we're building a POS and an App Market platform that will give merchants the tools to effectively run their business. Whether we're creating new products or helping a small business expand its reach, people at Clover are builders at heart. Creating a better merchant and consumer experience is what we strive for everyday.
Clover’s Developer Relations organization supports third-party developers who build applications and businesses on Clover's platforms.
The Sr Technical Writer Role
Clover is looking for a Sr Technical Writer on our Developer Relations team. Technical Writers on Developer Relations create documents that describe our APIs, features, and hardware and publish this content on docs.clover.com.
The Sr Technical Writer will produce technical documents including user guides, message standards, technical specifications, quick references, knowledge articles, page-level help, forms, and other documents as assigned. The person in this role will demonstrate deep understanding of the intended audience's workflow, user stories, user questions, use cases, and will deliver documentation that meets the audience's business needs.
The Sr Technical Writer will acquire competency in ALL our semi-integration SDKs over time.
In this role, the Sr Technical Writer is expected to participate actively in cross-company documentation efforts outside Clover DevRel. A passion for documenting processes and workflows would be a major plus in this role.
The Sr Tech Writer will have opportunities to evaluate technical writing and content creation tools. They are also  expected to identify areas for improvement within our processes.

As a Technical Writer, you can look forward to:
• Producing exceptional documentation that enables clients to understand Clover’s products and efficiently complete their jobs with minimal service calls.
• Documenting focus of: User Guides, Quick References, Page Help (HTML)files, and Technical Specifications.
• Applying product-specific knowledge; using skills in graphic design, instructional design, writing, and editing.
• Managing all aspects of the documentation development and project lifecycles.
• Producing all documentation deliverables within project timeframes.
• Researching available technical documentation, writing descriptive copy, and verifying documentation content with related departments.
• Analyzing and translating technical and functional designs into user friendly client material.
• Reviewing requirements and functional design documents to determine product enhancements.
• Mastering the department selected style guides and department procedures.
• Maintaining and enhancing organization’s knowledge infrastructure.
• Identifying requirements, scope and estimation of work.
• Determining timeline and reporting progress to project sponsor. (Product Manager/Product Owner)
• Utilizing online resources. (e.g., applications, databases, and test environments)
• Transforming complex, unorganized or unstructured data into usable information.
• Managing every aspect of the daily work associated with a project.
• Working as the documentation specialist on a development team using Agile development methodology.
• Conducting audience and task analyses.
• Creating final content for client-facing documentation.
• Outline proposed deliverables or indicate where existing deliverables will change.
• Conducting quality checks, including technical reviews by development teams and other SMEs.
• Coordinating formal approval process, including reviews by peer writers, product manager/owner, and Legal & Compliance.
• Interacting with all levels of an organization, with strong verbal and written communication.

The above statements are intended only to describe the general nature of the job and should not be

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