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Compliance Director - Clover

Job ID R-10323123 Date posted 02/21/2024

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Compliance Director - Clover

What does a Compliance Director, Clover do?

The Clover Compliance Director will perform activities required to ensure that the Clover business is compliant with applicable federal, state and local regulations, as well as internal policies, standards, and guidelines. The Compliance Director will lead efforts to evaluate regulations, perform compliance risk assessments, provide regulatory guidance on new product development, advise on platform development in response to changing regulations, identify and develop monitoring and testing routines and partner with business leadership to address client inquiries. The Compliance Director will partner closely with the Clover product teams and the Fiserv legal team.

As a Director of Compliance, you will:

  • Act as subject matter expert on compliance to regulations applicable to Clover’s products and services, ensuring strategy, platform workflow, functionality and associated documentation conforms to regulatory obligations

  • Execute the compliance management framework for Clover by developing policies, procedures, training, and quality control processes

  • Review and evaluate newly published regulatory compliance rules for applicability and compliance

  • Work with the Clover leadership team help prioritize line of business and/or legal entity compliance efforts.                

  • Provide regulatory guidance on new product development

  • Review product marketing material from a regulatory compliance perspective

  • Identify and develop regulatory compliance monitoring and testing activities to verify compliance with internal Fiserv controls, frameworks, and standards in collaboration with business stakeholders

  • Track and report on applicable open regulatory audit or compliance issues, ensuring remediation is completed as scheduled (issue management)

  • Engage with federal and state regulators during the course of examinations

  • Develop and enhance risk metrics and executive reporting

  • Work with the stakeholders to ensure compliance efforts are implemented, maintained, and governed effectively, building a more compliance-aware culture

  • Oversee regulatory Compliance Risk Assessments (CRA) for line of business and/or legal entity products---including current products, new products, deal reviews, marketing, and contracts


What we need for you to have:

  • 10+ years of regulatory compliance or legal experience with financial services organizations

  • Prior experience working in a fast paced and innovative product organization

  • Extensive knowledge of the U.S. laws, regulations, and subjects applicable to Fiserv products and services, to potentially include and not limited to: Fair Credit Reporting Act (FCRA), Fair Debt Collections Practices Act (FDPCA), Unfair, Deceptive, Abusive, Acts, Practices (UDAAP), E-Sign Act, Privacy, Complaints, Identity Theft, Marketing, FACT Act/ Red Flags Rules, Telephone Consumer Protection Act (TCPA), CAN-SPAM

  • Integrity, ability to work independently, and strong problem-solving skills

  • Demonstrated collaborative skills

  • Bachelor's degree


What we would like for you to have:

  • Knowledge of merchant acquiring, payments flows and merchant cash advance and associated regulations

  • Experience responding to internal and external audits

  • Demonstrated experience with establishing and maintaining a strong monitoring and testing program to ensure ongoing compliance with applicable regulations

  • Mature communication skills, both oral and written, to concisely communicate status, key issues and resolutions in manners appropriate to the audience

  • Skilled negotiator with the ability to influence and build consensus across functional teams

  • Ability to set strategy, but focus on tactical and detail for execution

#LI - EH1


Salary Range

$141,800.00 - $236,100.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

This role is not eligible to be performed in Colorado
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