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Be a part of the company that’s transforming the way merchants do business

We’re a team of inspired problem solvers building powerful, intuitive point-of-sale tools for small and medium businesses. Hardware that’s stylish and functional. Software that scales to any business. We’ve sold over one million Clover devices to restaurants and shops all over the world—and probably in your own neighborhood.

Important Information on Clover’s COVID-19 Vaccination Policy

In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.


Senior Product Manager, Clover Self-Service Applications - Clover

Job ID R-10246309 Date posted 12/01/2021

What does a great Senior Product Manager, Self-Service Applications  do?

You will have the unique opportunity to build Clover as a direct-to-market business for the first time. Small and mid-sized businesses around the globe count on Fiserv for innovative payments and point-of-sale solutions such as Clover, which enables businesses and people to move through their days quickly and easily. Clover connects people and merchants to things they love through seamless payment experiences.

What should you know about this role?

This is an exciting opportunity to reimagine how merchants discover and complete the application process for joining Clover. You will be able to assess the current application process, pinpoint areas of friction, and create a new journey to help merchants succeed at a higher rate. You will partner heavily with the Credit & Underwriting team to enhance approval models and automate requirements. In parallel, you will work with the Design team to create a new application journey based on the enhanced approval models. The goal of this role is to create a fast and seamless application experience while keeping fraud and security in mind.

You're the kind of person who:

• Has a track record as an outstanding problem-solver and strategic thinker, and also with a bias to action and execution.
• Passionate self-starter, decisive and able to move with speed to implement ideas.
• Extremely organized, with the ability to context switch and manage multiple complex projects at once.

In this role, you can expect to:

• Drive product vision for tracks of work you own, execution, and go-to-market strategy against acquisition objectives.
• Own a significant piece of the self-service experience as a dedicated growth channel focused on acquiring and on-boarding Micro Merchants and SMBs.
• Work with Credit & Underwriting to reimagine the merchant on-boarding life cycle to increase conversion rates and overall retention.
• Create the narrative and tell the story of our new on-boarding journey to sell the short and long-term vision of the product.
• Partner with Engineering, Underwriting, Sales, Activation and Enablement Teams to define and execute roadmap initiatives to achieve our KPIs.
• Develop business cases for roadmap items to determine ROI and viability, factoring cost, resources, and return.
Work directly with stakeholders to gather requirements, specify functionality, and prioritize the roadmap.
• Monitor metrics on a continuous basis, interpret data, and convey opportunities for growth and improvement to the wider team.

Basic Qualifications for consideration:

• 5+ years of work experience in Product Management roles working with Engineers, Underwriting, and Senior Executives with a particular focus on building web products.
• Experience presenting to key stakeholders and partners to influence strategy and cross-functional initiatives.
• Significant experience in managing the product lifecycle and working in an Agile environment.
• Experience driving user growth and engagement through experimentation, iteration, and learning.
• You personify product management in how you think, execute, and interact with other teams.

Preferred qualifications:

• SQL skills to pull your own data
• Experience in the SMB space

Clover delivers the leading Point of Sale system with an elegant end-to-end solution that incorporates beautiful devices, cloud-based POS software, payments processing, platformAPI’s for third-party developers, and an ecosystem with over 220 apps. The Clover platform delivers solutions in a scalable and modular fashion that powers tiny merchants through large football stadiums, supporting millions of transactions daily. Our devices and platform form the backbone of millions of payment interactions between merchants and their customers daily. We are looking for self-starters with a passion for technology who want to help us impact millions of merchants' lives one transaction at a time.

Join the Fintech and SaaS revolution that is helping small businesses grow faster and get the technology and insights previously available only to the “big guys.” At Clover, you will be part of an entrepreneurial team working in a fast-paced and high growth environment, with the benefits of a parent company, Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

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