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We’re a team of inspired problem solvers building powerful, intuitive point-of-sale tools for small and medium businesses. Hardware that’s stylish and functional. Software that scales to any business. We’ve sold over one million Clover devices to restaurants and shops all over the world—and probably in your own neighborhood.

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Lead UX Researcher

Job ID R-10322193 Date posted 02/21/2024

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Lead UX Researcher

About Clover UXR:

Clover UXR (User Experience Research) is committed to understanding and championing the best possible Clover experience for Clover merchants and their customers. 

Clover UXR recognizes that the owners, employees and customers of small businesses are a diverse group of people in diverse communities across the U.S. and we are committed to conducting research in a way that recognizes that racial, gender, regional, linguistic, cultural and socio-economic diversity.

What we’re looking for:

The scenario: It’s Saturday morning and you’ve stopped at a cafe for coffee. You notice that they're using your product, then 1) you can't help yourself from asking the cashier, "How is this product working for you?" and 2) you can’t wait to share what you learned with the product team.

Does this sound like you? If so, come join Clover to help grow our capacity to incorporate research-based insight and empathy into the product development process for our point of sale (POS), payment, and business tools for small business merchants (SMBs.)

You will work closely with our UXR (User Experience Research) lead to grow the UXR practice within the Clover design team, which includes product and content design.

Projects span the entire Clover ecosystem: Android apps, web-based tools, POS/payments hardware, and the Android developer platform. 

Responsibilities:

  • Partner with product and design leadership to identify strategic research question(s)

  • Design and execute effective studies with the right balance of methodology (generative, evaluative, and iterative,) participant profile, and recruiting strategy

  • Generate insights and actionable recommendations and communicate those effectively

  • Engage the product and development team throughout the research process

In addition, a great candidate will:

  • Think strategically about questions and approaches to learning about the SMB user experience

  • Have experience with open-ended discovery research; be comfortable with ambiguity

  • Be familiar with quantitative research methodologies and have experience with mixed-method studies

  • Act practically and pay attention to the details of our product and the user experience

  • Contribute to improving systems and processes to support user-centered design at Clover

  • Learn our products well enough to demo them

Requirements:

  • 8+ years experience in a designated research role 

  • Bachelor’s degree in an applicable discipline, or equivalent experience.

  • Expert proficiency in whatever tools you use to get the job done.

  • Experience with android app products, POS and payments, SMB products/services and  working in a small business environment (yes, your high school fast food experience counts!) all pluses.

Salary Range

$110,700.00 - $189,700.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

This role is not eligible to be performed in Colorado
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