Clover - Product Manager App Market
We at Clover Nenagh are dedicated to bringing the technology industry to rural Ireland in a socially responsible manner. We do so with a strong focus on core values and on offering personal support for our employees and our customers, both of which we recognise as key to the success of our business.
Every day, Clover devices handle the core credit card and point-of-sale processing for hundreds of thousands of merchants. Behind the scenes, we operate a cloud platform providing processing, storage and collaboration for merchants, application developers, service providers and our merchants' customers. Our devices and platform form the backbone of millions of payment interactions between merchants and their customers daily. As well as providing applications to allow our merchants to improve the running of their businesses.
To accomplish all of this, we have a diverse team of partner success managers and technical support engineers who closely support each other in achieving our overall missions, to enhance small and medium businesses and to encourage our employees to reach their personal and professional goals. Our teams operate in an open and friendly environment encouraging innovation and growth.
Right now, as we are looking to grow our dynamic team to dive into new markets and expand our application marketplace reach, we are looking for motivated, creative and empathetic collaborators with a passion for technology who want to help us positively impact millions of merchant’s lives, one transaction at a time.
of our developers & merchants. We are relentlessly focused on user satisfaction.
What team will you be joining?
Clover’s product team is responsible for developing and executing on a strategy that achieves the company’s various SMB goals. We do this through intimately understanding the needs and desires of our merchants, developers and channels, ideating differentiated product experiences and delivering value using a battle tested product development framework.
As a product manager at Clover, you will contribute to the end to end management of Clover’s developer platform that addresses 3rd-party developer tools and resources across global markets. You will manage the Developer Platform roadmap and use this responsibility to ensure Clover and our 3rd-party developers & integrators have their needs met and are able to achieve their respective goals. These developers build apps/integrations that generate revenue via our App Market and improve the overall merchant experience on our platform. Differentiating the product in a highly competitive market will constantly be on your mind.
You will be on a cross-functional team consisting of software, hardware and payments engineers, QE, UX and content designers, developer advocates, user researchers and product managers who are all focused on improving the developer & merchant experience and bringing the product person’s vision to life.
What does a Product Manager do?
You will spend 30% of your time meeting with and learning from merchants and partners, 20% of your time prioritizing and maintaining the backlog, 10% of your time working with QE investigating / reproducing / reporting bugs, 20% of your time studying market dynamics, 10% of your time presenting our progress and building excitement about Clover’s vision and 10% of your time coordinating product releases with release management.
One of the reasons Clover has disrupted the point of sale market is because of the collaborative work we do in product management. You will be part of a team excited about the future and building products that improve the lives and profitability
What traits do you bring to the Product Manager role?
You’re a good listener and “empathy” is one of the qualities you use to describe your personality. You form actionable opinions from many inputs to help unblock the team, build new products and achieve our goals. Storytelling comes naturally to you and gives colleagues a new perspective that compels others to listen-in.
You enjoy working in a fast-paced environment, understand that constant attention to detail leads to success and you’re rarely satisfied with the status quo. You look forward to getting the team aligned with Clover’s goals and clearly communicating progress with various internal and external stakeholders.
Drive the end to end product development lifecycle for Clover’s App Market roadmap:
Define a vision, goals and roadmap for the App Market
Review and prioritize the developer platform backlog
Update the roadmap to reflect new learnings from user research and user analytics
Define user requirements
Communicate requirements with design, engineering and developer relations
Attend sprint planning and discuss requirements with engineering & QE
Establish product quality guidelines with QE
Collaborate with technical writers and content design team on release notes and help content
Coordinate releases with release management team
Promote new product value through collaboration with product marketing
Build business cases (including opportunity sizing and financial analysis) to define, evaluate and prioritize competing opportunities
Communicate rationale, prioritization and development status with product, engineering and other cross-functional stakeholders
Evangelize Clover’s values and products to the broader internal team Clover’s sales channels
5+ years in consulting, product management, product marketing, quality assurance / quality engineering or sales engineering
Plus if you have experience in developer tools, APIs and SDKs.
BA/BS degree required
Comfort in a fast-paced and dynamic environment
Comfort presenting to internal and external stakeholders
Proven track record of using data to influence requirements, design and implementation
Strong project management skills, including the ability to think and lead complex projects simultaneously
Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships
Excellent organizational, analytical and influencing skills
Clover Employee Benefits
To support the total wellbeing of our associates, we offer a dynamic benefits package that is designed to support and enable a healthy work-life balance.
These benefits include:
A culture of mindfulness and wellbeing. Clover Nenagh prioritizes employee work life balance by making mindfulness and wellbeing a central part of our working lives. Our employees are provided with live and online wellbeing resources and programs.
Excellent education support to enable Clover employees to fulfill career aspirations. Clover offers several levels of educational support including internal online training and course library, support for achieving recognised professional certifications and a higher education policy.
A state-of-the-art, fully accessible building for people with physical requirements.
VHI health Insurance.
Income protection benefit.
Occupational contributory pension.
Parental leave policy.
Death in service benefit.
Employee rewards and employee service awards programs.
Competitive employee referral scheme.
Clover is an Equal Opportunity Employer
Clover is an equal employment opportunity employer (Disability / Gender / Ethnicity / LGBTQ+ etc.) and it is the company's policy to make all employment decisions without regard to race, color, religion, creed, age, gender, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by law.
Individuals that require specific needs will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We pride ourselves in providing flexible working approaches that can be tailored to specific needs and requirements. We welcome and encourage diversity in our workforce.
About Fiserv (Our Parent Company)
Clover is an integral part of Fiserv’s global team. Fiserv is a leader in Fintech and payments enabling innovative financial services experiences. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries. As a FORTUNE 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, Fiserv is committed to excellence and purposeful innovation. Fiserv Nenagh has been recognised as a Great Place to Work (Ireland) in 2018, 2019 and 2020.
An important aspect of the Fiserv experience is our commitment to creating an environment that celebrates inclusion in the workplace. One of the ways we achieve this is through our Employee Resource Groups (ERGs), which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation, or life experience, as well as those interested in supporting these communities. Our ERGs include:
Women’s Impact Network (WIN)
Asian Leadership Council (ALC)
Black Associate Council (BAC)
Disability Associate Council – Thrive
Hispanic and Latino Leadership Council - Juntos
LGBTQ Leadership Council – Unity
Young Professionals Leadership Council – YoPro
Located in Nenagh, Ireland (approx. 40km east of Limerick and 150km west of Dublin and easily accessible from the M7 motorway), our centre of excellence is a hub of next generation payment technologies, shaping how we all live our lives and make payments. There is ample onsite parking and Nenagh is served by both rail and bus networks from the major cities.
In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.