Clover - Clover Linguists Lead and project manager
Clover Linguists Lead and project manager
Every day, Clover hardware and software support the core payment card processing and point-of-sale needs for hundreds of thousands of merchants around the globe. We provide next-generation payment services to the world's largest payment processor, Fiserv, (USD $2.2 trillion processing volume). Behind the scenes, we operate a cloud platform providing processing, storage and business management tools for merchants, application developers, service providers and our merchants' customers. Our devices and platform form the backbone of millions of payment interactions between merchants and their customers daily.
The Clover Linguists Lead will work closely with the Localization Manager and be the main point of communication among other Clover linguists, build community, provide training and information on new product features to Clover's team of external translators. They will also be the primary point of contact to assist troubleshooting the Smartling CAT tool, and escalate issues. Responsible for tracking translators’ vacation and availability as well as making suggestions for improvements in terms of translators' processes, workflow, or working tools.
You will provide localization project management support:
Manage incoming translation requests in Jira or Smartling translation platform, share responsibility for collecting reference materials and visual context, and assigning work to translators
Flag potential internationalization issues found in strings to Localization Manager and engineering team
Upload requests into Smartling platform, set due dates for vendors, and deliver completed extracted translations to engineering teams
Research and answer translators’ queries about source content to ensure accuracy (use internal resources and interface with writers, product, engineering as needed to seek clarification)
Monitor that expected translator's delivery dates are met, and check quality of deliveries from all translators
Conduct linguists training:
Assist in on-boarding new linguists by conducting training sessions on using Clover devices, apps, logging into the Clover merchant dashboard, tools and review our processes, style and terminology
Maintain translators wiki and training materials (how to take screenshots from device; how to report bugs; Smartling CAT tool, how to view image context, translation memory lookup)
Manage and update Clover’s multilingual terminology database:
You will be responsible for keeping Clover’s multilingual glossary of terms current
Suggest additions to multilingual glossary, partner with translators on translation of key terms and with Localization Manager and in-country contacts for feedback
Drive periodic audits of consistent use of terminology between product and glossary
Drive updates to style guides
Conduct ongoing quality assurance for Clover Help Center, Web Dashboard and Clover apps:
You will perform periodic scans of all Help Center, Web Dashboard and Clover hardware content for un-translated content, and report it to product, content & engineering teams
Coordinate ongoing linguistic QA of device apps in all languages, identify and report any layout or truncation issues, and any untranslated UI, assist in driving ongoing language quality improvements
Coordinate periodic language consistency checks between Help content and actual UI translations
Coordinate periodic language consistency checks between Web dashboard apps and Android apps
Take localized screenshots from device or dashboard as necessary, for visual reference, or for use on Help Center or marketing sites
Take localized screenshots and upload to App Market descriptions
Ensure any changes in UI are updated in Smartling translation memories as well
The Clover Linguists Lead will also have a focus on Spanish (for US & Argentina) or Dutch (for Netherlands, potentially Belgium) with responsibilities including:
Ongoing translation, review and linguistic QA of Spanish for Argentina, or Dutch for Netherlands across all areas of product (apps UI and help) including language quality and consistency improvements.
Oversee quality of Spanish for US translation effort
Minimum 4 years prior translation, editing, proofreading, linguistic QA, project management experience, 5+ years preferred, in relevant fields.
Relevant university degree, certifications, and professional experience. Familiarity or past experience in payments, banking, finance, POS systems, merchant apps a plus.
Past experience in software localization/translation
Terminology management and project management.
Native fluency in target language, knowledge of additional languages a plus.
Translation tools (CAT tools) such as SDL Trados, XTM, Idiom, Lilt, Smartling
Google shared docs and spreadsheets
Working with PDFs
Familiarity with JIRA or other bug tracking system
Familiarity with software release cycles and Agile development
Attention to detail, flexible mindset, independent learner
Work with multiple product teams around the globe to deliver overall language quality and consistency while maintaining the Clover user experience
Willingness to travel domestically and internationally 10% of the time
In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.