Skip to main content

Be a part of the company that’s transforming the way merchants do business

We’re a team of inspired problem solvers building powerful, intuitive point-of-sale tools for small and medium businesses. Hardware that’s stylish and functional. Software that scales to any business. We’ve sold over one million Clover devices to restaurants and shops all over the world—and probably in your own neighborhood.

Important Information on Clover’s COVID-19 Vaccination Policy

In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

Apply

Reseller Operations Manager Global

Job ID R-10250713 Date posted 03/21/2022

About Clover
At Clover, our devices handle the core point-of-sale and card processing for hundreds of thousands of merchants. We provide next-generation payment services backed by the world's leading Fintech powerhouse (Fiserv). Behind the scenes, we operate a cloud platform providing processing, storage and collaboration for merchants, application developers, service providers and our merchant's customers. This forms the backbone of millions of payment interactions between merchants and their customers.
About the Role
As a Reseller Support Engineer Manager, you will drive excellence for our organization as you lead a team of high performing Reseller Support Engineers.  You will engage in the monitoring and oversight of all reseller, partner, PFAC & ISV operations related events and actively participate as needed.  You must be willing to not only oversee but to participate in the day-to-day work being performed, well informed about any variety of ongoing issues, communications with peers across Fiserv and the hiring and development of your staff.
Responsibilities:
• Accomplish company and department objectives by managing staff, planning and continual evaluation of area of responsibility by actively identifying gaps in processes, opportunities for improvement and ways to improve synergies across multiple organizations
• Coaches, counsels’ staff on a regular cadence to ensure personal growth, career growth, consistency in work to achieve organizational goals
• Identify ways to improve the merchant experience and work with the relevant teams to implement these opportunities
• Work closely with Product, Engineering, Ops, QA, Payments, Billing and Customer Support to ensure coordinated responsiveness and active engagement in product launches to provide operational direction globally
• Identify ways to improve the merchant experience and work with the relevant teams to implement these opportunities
Requirements:
• Must be employee development focused, willing to engage actively in employee driven goal achievement, ensuring performance consistency and willing to drive improvements to policies, procedures and productivity standards
• Fiscally aware of cost associated with underperformance, gaps in process/procedure, headcount overall
• Verbal and Writing skills to effectively communicate with all levels of Management.
• An ability to initiate and drive projects to completion with minimal guidance while adjusting to rapidly changing requirements
Manager Qualifications/Skills:
• Performance Management
• Project Management
• Coaching/Supervision
• Quality Management
• Results Driven
• Strong team building acumen
• Ability to pivot with grace

Clover is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In order to protect our Clover community, Clover requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Clover complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
Apply
View All of Our Available Opportunities

Benefits & Perks