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We’re a team of inspired problem solvers building powerful, intuitive point-of-sale tools for small and medium businesses. Hardware that’s stylish and functional. Software that scales to any business. We’ve sold over one million Clover devices to restaurants and shops all over the world—and probably in your own neighborhood.

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Senior Product Manager, Employee Management

Job ID R-10321737 Date posted 02/21/2024

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Product Manager, Employee Management

What should you know about this role?

This is an exciting opportunity to help small and medium-sized businesses discover, onboard, and run their business through Clover. The product team is responsible for identifying new opportunities, and moving products and enhancements through the execution lifecycle.
As a Product Manager at Clover, you will be responsible for enhancing the end-to-end merchant experience to drive deeper engagement throughout the merchant lifecycle.  You will be responsible for developing a deep understanding of your product area, creating a roadmap with clear requirements, prioritizing enhancements, and delivering quality updates to reshape the end-to-end merchant experience on Clover.

You're the kind of person who:

  • Has a track record as an outstanding problem-solver and strategic thinker

  • Exhibits a bias for action and serves as a leader for the team

  • Is a passionate self-starter, decisive and able to move with speed to implement ideas

  • Demonstrates an ability to be extremely organized, with the ability to manage multiple complex projects at once

In this role, you can expect to:

  • Be responsible for enhancing the end-to-end merchant experience across multiple platforms (device, web and mobile) to drive deeper engagement throughout the merchant lifecycle: 

    • Define user requirements and write user stories

    • Review and prioritize backlog

    • Communicate requirements with Design, Engineering, and Product Marketing

    • Lead daily standups and other sprint ceremonies

    • Lead sprint planning and communicate requirements to the team, and definition of “done” with acceptance criteria

    • Coordinate with the release management team to deploy features and updates

  • Identify and validate opportunities within your product area through research, data analysis, and user feedback to continually optimize the experience

  • Create a narrative that can clearly articulate the problem statement, hypothesis, and expected outcomes, against key metrics, for your product area

  • Partner with Design, Engineering, Product Marketing, and Data Science to scope and execute on enhancements – both near and long term horizon projects

  • Partner with Product Marketing and Customer Support to define a go-to-market strategy for key initiatives

  • Assist in building business cases (including opportunity sizing and financial analysis) to define, evaluate and help prioritize competing opportunities

Basic Qualifications for consideration:

  • 5+ years of work experience in Product Management roles working with Engineers, Design, and Product Marketing

  • Experience across Web, Android, and iOS products – come prepared with specific examples from your portfolio

  • Strong technical background with the ability to work with Engineering to evaluate tradeoffs in architectural discussions

  • Experience presenting to key stakeholders and partners to influence strategy and cross-functional initiatives

  • Significant experience in managing the product development lifecycle and working in an agile environment

  • Proven track record of using data to influence requirements, design and implementation

Preferred qualifications:

  • Build vs. buy vs. integrate experience 

  • Experience with POS/Payments in the SMB space, or other financial products

  • A/B testing experience

  • Software as a Service background

Salary Range

$110,700.00 - $189,700.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

This role is not eligible to be performed in Colorado
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